Stations and customer services

Passenger train services • Stations and customer services

Summary: There can be no boarding on a train if there are no stations or, at the very least, a platform. Similarly, there will be no customers on board a train if they are not properly informed about services, timetables and fares. Finally, to enjoy a trouble-free journey, it’s best to have a ticket, because rail travel isn’t free. From the street to the train, via the station, information and ticketing, a pathway is formed that is nothing other than a service to the customer, to be provided with the highest quality, whatever the techniques used.

Note: For educational purpose only. This page is meant purely as a documentation tool and has no legal effect. It is not a substitute for the official page of the operating company, manufacturer or official institutions. It cannot be used for staff training, which is the responsibility of approved institutions and companies.

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In brief

The rail user service has two essential components: the station that provides access to the trains and the ticketing system for the journey:


Main stations
• Setting up in the city;
• Architecture of the past;
• Some remarkable stations in Europe;
• Today’s new stations;


The station in its neighbourhood
• The area around the station;
• Accessibility and public transport;
• Urban or suburban RER stations;


Rural stations
• The importance of small stations in the past;
• Yesterday’s architecture;
• New small stations today;


Ticketing
• Ticketing in the past;
• Ticketing today;
• Ticket office;
• International ticketing
• The age of automata;
• Digital evolution;


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Passenger train services • Lexical

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